PLEASE REVIEW OUR SHIPPING POLICIES.
By placing your order, you agree to our policies.
Satilla River Worm Company Shipping Policy
We ship our worms on Mondays via USPS Priority Mail to ensure delivery during the week. This prevents worms sitting in post office through the weekend. If a holiday falls on a Monday, worms will be mailed the following day. All of our packages are clearly marked, Live Worms.Once your order has been placed, please notify your local post office that you have live worms on the way. We will be glad to mark your package to be held at the post office if temperatures are extreme, or if you will not be home at the time of delivery. Due to the nature of sending live animals, it is your responsibility to make sure your worms are received from your postal carrier or picked up at the post office. IF WORMS ARE LEFT BY THE CARRIER AT OR NEAR YOUR MAILBOX OR PORCH “LIVE DELIVERY GUARANTEED” IS VOID. YOU MUST BE HOME TO RECEIVE WORMS OR HAVE US HOLD THEM AT THE POST OFFICE FOR YOU TO PICK UP!
Worms will be considered “arrived alive” upon the first delivery attempt by the post office. “Guaranteed live delivery” is for delivery to address given." Please make sure the address you give is correct, as giving an inaccurate “ship to” will void this guarantee. We are not responsible for the health of the worms after they are delivered or if delivery attempts are made and are unsuccessful. It is the responsibility of the purchaser to immediately follow-up on notices left by the post office. Problems must be reported on the same day as delivery is made. *If your worms arrive and have perished please contact us to handle the situation. We will need to be notified within 2 hours of your worm's arrival in order to honor the live product guarantee.
We will request a video of both the worms and the box that they arrive in. We cannot take returns on our worms since they are a live product and will not survive a return trip to our facility.
Written verification of dead worms from the Post Office may be required before replacement worms are shipped.